Cancellation and Refund Conditions
CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
GENERAL:
When you place an electronic order through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract provided to you.
Buyers are subject to the provisions of the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable legislation regarding the sale and delivery of the purchased product.
The shipping costs, which are the product shipment expenses, are paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, within a period not exceeding the legal period of 30 days. If the product is not delivered within this period, the buyer may terminate the contract.
The purchased product must be delivered completely, in accordance with the specifications indicated in the order, and with documents such as a warranty certificate and user manual if available.
If the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days from the date it becomes aware of the situation. The total amount paid must be returned to the buyer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAID FOR:
If the buyer does not pay the price of the purchased product or if it is canceled in the bank’s records, the seller’s obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
If, after the product has been delivered, it is determined that the credit card used by the buyer for payment was used unlawfully by unauthorized persons, and the price of the product sold is not paid to the seller by the relevant bank or financial institution, the buyer must return the contract product to the seller within 3 days, with the shipping cost to be borne by the seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
If force majeure circumstances that the seller cannot foresee occur and the product cannot be delivered on time, the situation will be communicated to the buyer. The buyer can request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the buyer cancels the order:
If the payment was made in cash, the amount will be refunded to the buyer in cash within 14 days from the cancellation.
If the buyer made the payment by credit card and requests cancellation, the product amount will be refunded to the bank within 14 days from the cancellation. However, it is possible that the bank may transfer this amount into the buyer’s account within 2-3 weeks.
THE BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
The BUYER must inspect the goods/services subject to the contract before taking delivery; goods/services that are dented, broken, with torn packaging, or otherwise damaged or defective should not be accepted from the shipping company. The goods/services received are considered undamaged and intact. After delivery, the BUYER must carefully protect the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
The BUYER may use the right of withdrawal from the contract by rejecting the goods, without any legal or criminal liability and without giving any reason, within 14 (fourteen) days from the date the product is delivered to the BUYER or the person/organization at the address indicated, provided that the BUYER notifies the SELLER through the contact information below. If determined in the preliminary information and the cost is stated by the seller (not exceeding the delivery cost), the consumer is obliged to pay the return costs if returning the product via the carrier specified by the seller.
SELLER’S CONTACT INFORMATION FOR WITHDRAWAL NOTICES:
Company Name/Title: MEHMET MURAT EYİSOY
Address: ŞEKER MAH. 885 NOLU SK. TUNAHAN SITESI A BLOK NO: 2 A1 İÇ KAPI NO: 1 ADAPAZARI/SAKARYA
Email: info@norwegia.com.tr
Phone: +90 (530) 422 44 27
PERIOD OF THE RIGHT OF WITHDRAWAL:
If the purchased item is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be used in service contracts where the provision of the service has started with the consumer’s approval before the expiry of the right of withdrawal period.
The costs arising from the use of the right of withdrawal belong to the SELLER.
To use the right of withdrawal, a written notification via registered mail with return receipt, fax, or e-mail must be sent to the SELLER within 14 (fourteen) days, and the product must be unused within the framework of the provisions of the “Products for which the Right of Withdrawal Cannot Be Used” outlined in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to a third party or the BUYER must be returned (If the product to be returned was invoiced to a company, it must be returned along with the return invoice issued by the company. Returns of orders invoiced to companies cannot be completed unless a RETURN INVOICE is issued.).
The return form, as well as the box, packaging, and any standard accessories of the product(s) to be returned, must be delivered complete and undamaged.
RETURN CONDITIONS:
Once the seller has received the withdrawal notice, the seller is obliged to refund the total amount and return any documents that put the BUYER under debt within 10 days at the latest and to accept the return of the goods within 20 days.
If there is a decrease in the value of the goods or if the return becomes impossible due to the BUYER’s fault, the BUYER is liable for compensating the SELLER’s damages in proportion to their fault. However, the BUYER is not responsible for changes and deterioration that occur due to the proper use of the goods or products within the withdrawal period.
If the use of the right of withdrawal causes the campaign limit amount set by the SELLER to fall below a certain threshold, the discount amount used within the scope of the campaign is canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
Products prepared according to the BUYER’s request or explicitly for personal needs and which are not suitable for return; lower parts of underwear, swimwear, and bikini bottoms; cosmetic products; single-use products; goods that are in danger of rapid spoilage or may expire; products that are not suitable for return for health or hygiene reasons if their packaging is opened by the BUYER after delivery; products that are mixed with other products after delivery and, due to their nature, cannot be separated; periodicals such as newspapers and magazines, other than those provided under a subscription contract; services performed instantly in electronic form or intangible goods delivered instantly to the consumer; and sound or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables for which the packaging has been opened by the BUYER, cannot be returned as per the Regulation. In addition, the right of withdrawal for services that have begun to be performed with the consumer’s approval before the end of the withdrawal period cannot be exercised as per the Regulation.
Cosmetics and personal care products, underwear, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, untested, undamaged, and unused in order to be returned.
Because mattresses, pillows, quilts, bed pads, and mattress protectors are personal items, they cannot be exchanged or returned for hygienic reasons.
DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults on credit card payments, they accept, declare, and undertake that they will pay interest under the credit card agreement with the cardholder bank and be liable to the bank. In this case, the relevant bank may resort to legal means; it may demand the expenses and attorney fees from the BUYER, and in any event, if the BUYER goes into default due to their debt, the BUYER accepts to pay the damages and losses suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make a Bank Transfer or EFT (Electronic Funds Transfer) to our Ziraat Bank account (TL) at IBAN TR90 0006 4000 0012 0003 7428 31.
Through our website, you can use your credit cards with a single online payment or benefit from online installment options for all credit cards. At the end of your online payment, the total amount will be charged to your credit card.